Privacy Policy | AitchSoft

1. Introduction

AitchSoft, LLC ("AitchSoft," "we," "our," or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit aitchsoft.com (the "Site"), interact with us through our contact forms, or use services provided by AitchSoft, LLC.

This Privacy Policy applies to personal data processed by AitchSoft, LLC in connection with our website, business services, and mobile applications published under the AitchSoft brand.

2. Data Controller

The data controller responsible for your personal data is:

AitchSoft, LLC

A limited liability company registered in Delaware, United States

Delaware File Number: 10508043

EIN: 32-0844117

Registered Office: 131 Continental Drive, Suite 305, Newark, Delaware 19713, United States

European Operations: Rome, Italy

Contact for Privacy Matters: privacy@aitchsoft.com

General Email: services@aitchsoft.com

3. Information We Collect

We collect personal data that you voluntarily provide to us, as well as limited technical information collected automatically when you visit our Site.

3.1 Information You Provide Directly

When you contact us through our website forms, email, or other communication channels, we may collect:

Name (first and last)
Email address
Phone number (optional)
Company or organization name (if provided)
Message content and any information you choose to include in your inquiry
Service interest (e.g., web development, mobile app development, AI, etc.)

3.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on each page
Referring website or source
Date and time of access

3.3 Information Related to Our Mobile Applications

If you use mobile applications published by AitchSoft, LLC (including Chatti AI, NotePet, Pump Manager, HobbySwap, and others), data collection practices specific to each app are described in the app's own privacy disclosures on the App Store or Google Play. Please review each application's specific privacy information before use.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the following legal bases under the General Data Protection Regulation (GDPR):

Consent (Art. 6(1)(a) GDPR): When you voluntarily submit information through our contact form or subscribe to communications.
Contractual Necessity (Art. 6(1)(b) GDPR): When processing is necessary to respond to your inquiry or provide services you have requested.
Legitimate Interests (Art. 6(1)(f) GDPR): When we have a legitimate business interest in processing your data (for example, to improve our services, ensure website security, or respond to business inquiries), provided such interests are not overridden by your rights and freedoms.
Legal Obligation (Art. 6(1)(c) GDPR): When processing is required to comply with applicable laws.

5. How We Use Your Information

We use the personal data we collect for the following purposes:

To respond to your inquiries submitted through our contact forms or sent to our email addresses
To provide software development and consultancy services you have requested
To send business communications related to your project, quote, or ongoing engagement
To improve our Site and services through analytics and user feedback
To maintain security and protect against fraud, abuse, or unauthorized access
To comply with legal obligations under applicable law in the United States, European Union, or other jurisdictions where we operate
To send marketing communications only where you have provided explicit consent, which you can withdraw at any time

6. How We Share Your Information

AitchSoft, LLC does not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:

Service Providers: Trusted third-party service providers who assist in operating our website, hosting our infrastructure, or providing business services (such as email services, analytics platforms, cloud hosting providers, and payment processors). These providers are contractually bound to process data only on our instructions and in accordance with applicable privacy laws.
Collaborators: When specifically relevant to delivering a client project, we may share limited information with specialist collaborators in our professional network, subject to confidentiality obligations.
Legal Requirements: When required to comply with applicable laws, court orders, or legal processes, or to protect the rights, property, or safety of AitchSoft, LLC, our clients, or others.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred to the successor entity, subject to the same privacy protections.
With Your Consent: In any other case where you have explicitly consented to the sharing of your data.

7. Cookies and Analytics

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyze Site usage.

7.1 Types of Cookies We Use

Essential Cookies: Required for basic Site functionality.
Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics or similar tools).
Performance Cookies: Help us optimize Site performance and user experience.

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing ones, or receive a notification when cookies are being set. Disabling cookies may affect certain Site features.

If you are located in the EU/EEA, you will be presented with a cookie consent banner on your first visit, allowing you to accept or reject non-essential cookies.

8. International Data Transfers

AitchSoft, LLC is a Delaware, United States entity with operational teams in Italy and collaborators in multiple countries. As a result, your personal data may be transferred to, stored in, and processed in countries outside your country of residence, including the United States, Italy, and other jurisdictions where our service providers operate.

For transfers from the EEA, United Kingdom, or Switzerland, we rely on appropriate safeguards such as:

Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions where applicable
Explicit consent where required

Safeguards Access

You may request a copy of the safeguards we have implemented by contacting us at privacy@aitchsoft.com.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

Contact form submissions: Up to 24 months after the last interaction, unless an ongoing business relationship exists
Client project data: Duration of the engagement plus 5 years for legal, tax, and accounting purposes (as required under Italian and US law)
Analytics data: Aggregated and anonymized after 26 months
Marketing communications: Until you withdraw consent

After Retention Periods

After retention periods expire, we securely delete or anonymize your data.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

10.1 Under GDPR (EEA, UK, Switzerland Residents)

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure ("Right to be Forgotten"): Request deletion of your data under certain conditions
Right to Restriction of Processing: Request that we limit how we process your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or direct marketing
Right to Withdraw Consent: Withdraw previously given consent at any time
Right to Lodge a Complaint: File a complaint with a supervisory authority (in Italy, the Garante per la Protezione dei Dati Personali — www.garanteprivacy.it)

10.2 Under US and California Law

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information).

10.3 How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@aitchsoft.com. We will respond within 30 days (or as required by applicable law). We may request verification of your identity before processing requests.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (HTTPS/TLS)
Secure cloud infrastructure with reputable providers
Access controls limiting who can view personal data
Regular review of security practices

Security Notice

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Children's Privacy

Our Site and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us at privacy@aitchsoft.com and we will take appropriate steps to delete it.

13. Third-Party Links

Our Site may contain links to third-party websites, including case study references, client websites, and social media platforms. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated version on this page with a revised "Last Updated" date. For material changes, we will provide more prominent notice (such as an email notification or a banner on the Site) where required by law.

Your continued use of the Site after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AitchSoft, LLC
Privacy Contact: privacy@aitchsoft.com
General Contact: services@aitchsoft.com
Registered Office: 131 Continental Drive, Suite 305, Newark, Delaware 19713, United States
European Operations: Rome, Italy
Phone (Europe): +39 320 973 0997
Phone (Asia): +92 336 650 6166